Complete one-time packaging, turnover packaging structure design and work station tool development, involving the application of materials such as cartons, honeycomb panels, EPP foam materials, blister materials, etc.
Output 3D digital models, 2D drawings, and process documents, verify the process feasibility and assembly compatibility of the packaging solution
Develop packaging operation instructions and logistics standards, establish tool management systems and maintenance plans
Lead the full process management of the project from initiation to delivery, develop project plans, clarify milestone nodes, and follow up on execution progress
Coordinate product development processes (such as APQP management), promote cross-departmental collaboration to complete resource integration in design, manufacturing, testing, and other stages
Responsible for project change management and result evaluation, outputting phased review reports and proposing optimization suggestions
Coordinate the allocation of human, material, and financial resources to optimize resource utilization efficiency and supply chain response speed
Identify technology, delivery cycles, and supply chain risks, formulate emergency plans, and drive the closed-loop resolution of issues
Collaborate with the quality team to improve the quality control plan (such as Qplan, 8D report), enhance product yield and customer satisfaction
Customer relationship maintenance. Develop customer retention standards and workflow specifications, regularly conduct customer visits and needs research; analyze customer resource distribution and behavioral characteristics, optimize service experience design
Daily operation management. Manage the operation of customer service projects, including order processing, after-sales service follow-up, and closed-loop handling of customer complaints; monitor logistics and transportation exceptions (such as damaged goods, delayed delivery), coordinate the repair/transportation team to quickly resolve problems and feedback improvement plans
Quality service assurance. Organize customer service team training, implement performance appraisal and incentive mechanisms, enhance the team's professional service capabilities; manage parts inventory dynamics, handle registration and usage feedback for customer-supplied parts, optimize supply chain response efficiency
Cross-departmental collaboration. Coordinate with the marketing department to collect customer needs, providing data support for the development of new service products; liaise with the logistics team to optimize transportation packaging solutions, reduce the risk of goods damage and control service costs
